Business plan focus on customer service

How many other potential customers have you told about your positive experiences with this company? Most e-mail outsourcing firms price per transaction, either in a multi-tiered pricing structure or by desired turnaround time.

Customer relationship plans

As part of the human resource strategy, research was done to benchmark existing best practices used in similar companies that have been effective in attracting the best talent in the Philippines. The following explains the online e-mail process: An e-mail message is received from a customer via an address given on the client's website. Initially, live e-care will have three salespeople, each one having geographic responsibilities. Their average turnover rate is about 20 percent annually and their employees stay on average two years. The employee cutoff is arbitrary. Become their computer department, not just a vendor. Finally, live e-care will develop client relationship teams within the organization. Surprisingly, not too many. It generates enough money to merit the owner's paying real attention to the quality of information technology management, meaning that both budget and productivity concerns warrant working with our level of quality service and support.

Driving this revenue model and growth will be our ability to gain customers at a rate of 5 percent in Year 1, 7 percent in Year 2, and 10 percent in Year 3 and stabilizing.

Growing your business means keeping customers happy, and customer-focused strategies are designed to accomplish this task. Receivables turnover—8. Understand who your customers are The next step in building upon these customer experience principles is to bring to life the different type of customers who deal with your customer support teams.

We will not be focusing on the market segment that includes part-time home offices with people who are employed during the day but work at home at night, people who work at home to provide themselves with a part-time income, or people who maintain home offices relating to their hobbies.

As many as 20 percent of potential online shoppers report they would purchase online if the site had a live chat CSR to talk them through the process.

customer service plan sample pdf

The contract will also provide live e-care and its clients the flexibility to add other value-added services, such as competitive intelligence research and Internet marketing.

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Sample Business Plan: An Example